Fitzroy IT

Cloud Engineer | Melbourne, Australia | Oct 2022 - Sep 2024

• Designed and implemented the infrastructure for an online medical clinic using Amazon AppStream 2.0 which allowed the cloud use of an on-premises software system. This resulted in the client being able to reduce hardware capital expenditure by 50%.
• Implemented the cloud infrastructure and CRM for a community sports club to enable online, digital management of memberships. This allowed the club to move from using a purely paper-based system to a modern CRM that reduced the membership administration by 40% at the yearly renewal time.

• Cloud Infrastructure Engineering:
  • migrated numerous clients workloads to AWS, reducing costs by 20% on average through strategic resource optimisation and rightsizing.
  • implemented and maintained robust, scalable, and secure cloud infrastructures, leveraging AWS services including EC2, S3, RDS, ECS, EKS, and Lambda.
  • utilised infrastructure as code (IaC) tools like Terraform and CloudFormation to automate deployments and ensure consistency.
  • monitored and optimised cloud infrastructure performance, cost, and security, utilising CloudWatch and Datadog for observability.
  • implemented and maintained CI/CD pipelines using Bitbucket Pipelines, GitHub Actions, and AWS CodePipeline and CodeBuild to accelerate delivery cycles.
  • automated routine tasks and processes using AWS tools (System Manager, CDK) or scripting languages (Python, Bash).
• Client Consulting and Support:
  • provided expert-level consulting advice to clients, including identifying performance optimisations, implementing security best practices and carrying out Well-Architected Framework Reviews (WAFR).
  • conducted 15 x WAFR assessments, liaised with clients, identifying and implementing recommendations to improve architectural design, resource utilisation, cost efficiency, security posture and disaster recovery preparedness.
  • delivered technical training and guidance to clients, allowing them to more effectively leverage AWS services.
  • responded to and resolved high-priority P1 incidents, ensuring minimal downtime and business impact. Participated in post incident processes to ensure transfer of knowledge about causes and rectification steps.
• Teamwork and Mentorship:
  • mentored 1 x junior cloud engineer and 2 x IT support technicians to ensure a culture of continuous learning and skill development.
  • collaborated effectively with cross-functional teams (software developers, project and product managers, business development) to deliver 10 x internal projects.

Computershare

Associate Solutions Engineer | Melbourne, Australia | Aug 2021 - Nov 2021

• Worked on an internal enterprise-level MVP as part of an international agile team. Wrote and implemented a BDD test suite.

• Software Development:
  • developed and maintained web applications using JavaScript and React.
  • integrated APIs, databases, and external systems to build robust solutions.
  • wrote and executed unit, integration, and end-to-end tests to ensure code quality.
  • refactored and optimised existing codebases to improve performance and maintainability.
• Collaboration and Problem-Solving:
  • Cross-Functional Teamwork: Collaborated with internal stakeholders, software engineers, and other teams to understand requirements, resolve issues, and deliver solutions
  • Issue Resolution: Identified, diagnosed, and resolved technical issues and bugs in a timely manner.
  • Knowledge Sharing: Maintained and updated internal documentation and knowledge bases to facilitate knowledge transfer and team collaboration.

Victorian Commission for Gambling and Liquor Regulation

Digital & Design Coordinator | Victoria, Australia | Jun 2016 - Nov 2020

• Collaborated with multiple key stakeholders and product owners to audit over 170 paper-based application kits & forms to create fully accessible interactive electronic versions.

• Digital Content Creation and Management: developed and published engaging content for various digital platforms, including websites, publications, and social media. This included creating digital design elements, producing videos, and designing interactive forms.
• Design and Production of Visual Materials: Designed and constructed a range of visual materials, such as posters, reports, Annual Reports, and other communication collateral, ensuring consistency with established branding guidelines.
• Branding and Style Guide Adherence: Ensured all digital and print materials adhered to the Victorian Government's style and visual branding guidelines, as well as any specific departmental or program branding. Provided advice and guidance to others on these guidelines.
• Stakeholder Collaboration and Communication: Liaised with subject matter experts, stakeholders, and internal teams to gather information, obtain approvals, and ensure the accuracy and effectiveness of communication materials. This included negotiating content and managing the sign-off process.
• Problem-Solving and Issue Resolution: Identified and addressed potential issues related to design, content, and production. Provided recommendations and advice on mitigation and resolution strategies.
• Print Management and Approvals: Managed the print approval process, ensuring adherence to relevant guidelines and quality standards. Provided advice on print specifications and options.
• Content Development and Publishing: Developed and published content for various online and offline channels, ensuring accessibility and adherence to relevant standards.

Victoria Police

Multimedia Production Officer | Melbourne, Australia | Feb 2015 - May 2016

• Worked in cross-functional teams to produce multimedia training packages. By allowing better separation between theory and practical lessons each package returned, on average, 10hrs to active policing per officer.

• Multimedia Content Creation: Developed and produced high-quality multimedia content, including videos, photography, animations, graphics, and interactive elements for various platforms and purposes (training, promotion, internal communications, etc.).
• Design and Branding: Designed graphics, created package style guides, and ensured all materials adhered to Victoria Police branding guidelines and visual identity.
• Online Learning Development: Designed and developed engaging and effective online learning courses, including interactive content and assessments, using the Content and Learning Management System (CLMS).
• Web and Intranet Management: Maintained and updated web and intranet pages, ensuring content was accurate, current, accessible, and aligned with organisational messaging.
• Executive Support: Created corporate messaging materials for Senior Executive, including videos, posters, newsletters, infographics, and other communication tools.

Australian Defence Force Special Operations Command

Multimedia Technician | Sydney & Perth, Australia | Dec 2005 - Jul 2014

• Researched, developed and implemented a digital asset management system for hand-held imagery. Deployed to Afghanistan to implement the system into active military special operations which resulted in a database that is still in active use over 10 years later.
• Deployed as a multimedia technician supporting the Commonwealth Games (Feb 2006 - Mar 2006)
• Deployed to Afghanistan to develop a Multimedia support capability within Special Operations (Dec 2008 - Jun 2009)
• Deployed to Afghanistan to implement software and system upgrades (Apr 2012 - Oct 2012).

• Imagery Capture and Management: Captured, managed, and archived high-quality photographs and videos for various purposes, including Public Relations, historical documentation, training, and operational support.
• Digital Visual Communication: Provided digital visual communication support for operations and training exercises, ensuring effective dissemination of information.
• Multimedia Design and Production: Designed and produced multimedia presentations, products, imagery, digital graphics, infographic presentations, and displays.
• Digital Asset Management: Maintained and managed an extensive hand-held imagery database and contributed to the research, development, and implementation of an effective digital asset management system.
• Training and Development: Researched, developed, and delivered effective training in photography, videography, and image/video processing for tactical personnel.

Australian Army

Plant Operator / Instructor | Townsville & Sydney | Aug 1998 - Jun 2005

• Trained in excess of 150 personnel on a variety of machine types during a combination of 3 month and 2 - 4 week courses.
• Rewrote existing training materials to adhere to new competency-based training guidelines.
• Created effective visual training aid packages for use in the new competency-based training syllabus.
• Deployed as a plant operator in support of United Nations operations in East Timor (Dec 2000 - May 2001)

• Plant Operation and Maintenance: Operated and maintained a variety of construction machinery in diverse conditions, supporting military training and operations in both tactical and civilian-style construction roles.
• Training and Mentoring: Trained, mentored, and assessed trainee plant operators, delivered theory and practical lessons and conducted assessments.
• Instructional Design and Delivery: Developed and delivered engaging and effective theory and practical lessons, ensuring alignment with training objectives and standards.
• Assessment and Evaluation: Conducted thorough theory and practical assessments of students, providing constructive feedback and identifying areas for improvement.

Australian Army

Soldier / Field Engineer | Brisbane & Townsville | Feb 1994 - Jul 1998

• Completed Basic Drivers course, gaining licences to operate multiple military vehicles in diverse operational environments
• Completed Regimental Radio Operators course, gaining the ability to establish and maintain reliable communication networks in diverse operational environments.

• Combat Engineering Tasks: Conducted a wide range of combat engineering tasks to support military operations, including mobility, counter-mobility, and survivability operations.
• Demolitions and Explosives: Employed demolitions and explosives for obstacle creation and clearance, as well as other engineering tasks.
• Construction and Infrastructure: Constructed and maintained infrastructure in field environments, including roads, bridges, fortifications, and temporary facilities.
• Reconnaissance and Survey: Conducted reconnaissance and surveys to gather information about terrain, obstacles, and enemy activity.
• General Soldiering Skills: Maintained proficiency in basic soldiering skills, including weapons handling, marksmanship, fieldcraft, and physical fitness.

AWS re/Start

Goanna Education | May 2022 - Aug 2022

• AWS Cloud Fundamentals: Learnt core cloud computing concepts, including cloud economics, global infrastructure, shared responsibility model, and different cloud service models (IaaS, PaaS, SaaS).
• AWS Core Services: Gained hands-on experience with key AWS services:
  • Compute: Amazon EC2, Auto Scaling (automatic scaling of resources), Elastic Load Balancing (distributing traffic across servers).
  • Storage: Amazon S3 (object storage), Amazon EBS (block storage), Amazon EFS (file storage).
  • Networking: Amazon VPC, subnets, route tables, security groups.
  • Databases: Amazon RDS (relational database), Amazon DynamoDB (NoSQL database).
  • Security: AWS Identity and Access Management (IAM), security best practices.
• Communication and Collaboration: Worked in teams and developed skills in communicating technical concepts.
• Technical Problem Solving: Learnt to apply logical thinking and analytical skills to solve coding challenges.

• Linux Fundamentals: Learnt Linux command-line skills, including navigating the file system, managing files and directories, and basic system administration.
• Networking Fundamentals: Learnt networking concepts like IP addressing, subnetting, routing, and network protocols.
• Basic Programming/Scripting (Python): Learnt programming concepts and scripting using Python for automation and basic cloud tasks.
• Databases (SQL): Basic understanding of relational databases and SQL for querying and managing data.
• Infrastructure as Code (IaC) Introduced to IaC concepts and tools like AWS CloudFormation for automating infrastructure deployment.

• Problem-Solving and Troubleshooting: Developed skills to diagnose and resolve technical issues in a cloud environment.
• Communication and Collaboration: Worked effectively in teams and learnt about communicating technical concepts clearly.
• Resume Writing and Interview Skills: Received guidance on creating effective resumes and preparing for technical interviews.
• Career Development: Learnt about cloud career paths and opportunities.

Software Engineering Intensive

General Assembly | Dec 2020 - Mar 2021

• Programming Fundamentals: Learnt programming concepts like variables, data types, control flow (loops, conditionals), functions, and object-oriented programming (OOP).
• Data Structures and Algorithms: Learnt common data structures (arrays, linked lists, etc.) and algorithms.
• Communication and Collaboration: Worked in teams and developed technical concepts communication skills.
• Technical Problem Solving: Learnt to apply logical thinking and analytical skills to solve coding challenges.

• HTML: Learnt about structuring web content using HTML5.
• CSS: Learnt to styling web pages with CSS3, including responsive design principles and frameworks like Bootstrap and Tailwind CSS.
• JavaScript: Learnt to program interactive web elements using JavaScript, including DOM manipulation, event handling, and asynchronous programming.
• Front-end Frameworks/Libraries: Built simple and complex user interfaces using React JavaScript library, focusing on component-based architecture and state management.

• Server-Side Languages (Node.js & Express): Learnt about building server-side logic and APIs using server-side languages and frameworks.
• Databases (MySQL,PostgreSQL & MongoDB): Learnt about designing and interacting with databases to store and retrieve data.
• API Design and Development: Learnt to create RESTful APIs to connect front-end and back-end systems.

• Version Control (Git): Learnt to use Git for code management, collaboration, and version tracking.
• Testing: Learnt to write unit tests and integration tests to ensure code quality and prevent bugs.
• Debugging: Learnt to identify and fixing errors in code.
• Agile Development: Learnt about and applied Agile methodologies, such as Scrum or Kanban, for project management.

User Experience Design

General Assembly | Oct 2019

• Understanding the UX Design Process: Learnt the fundamental stages of UX design, such as research, ideation, prototyping, and testing.
• User Research Fundamentals: Learnt basic user research methods like user interviews, surveys, and competitive analysis to understand user needs and behaviors.
• Creating User Personas: Developed representative user profiles based on research data to guide design decisions.
• Information Architecture: Learnt how to organize and structure content to make it easy for users to find what they need.
• User Flows and Journey Mapping: Learnt how to visualise user interactions with a product or service to identify potential pain points and opportunities.
• Wireframing: Learnt how to create low-fidelity prototypes to outline the basic structure and layout of interfaces.
• Prototyping: Learnt how to build interactive prototypes to simulate user experiences and test design concepts.
• Usability Testing: Learnt how to conduct basic usability tests to gather feedback on prototypes and identify areas for improvement.